We accept returns up to 28 days after date of purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ezroelectrical.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, we will have refunded you within our right of 14 days after approval. Your refund will be processed and a credit will be made to your credit card or original form of payment within a number of days relative to your payment provider.